Frequently Asked Questions
Everything you need to know about your Alana Maria experience, from shipping to jewelry care.
What materials are used in Alana Maria jewelry?
Our pieces are crafted using high-quality materials including 14k Gold Filled, 925 Sterling Silver, and ethically sourced gemstones. All items are nickel-free and designed for longevity and daily wear.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within Australia. International shipping can take between 7-14 business days depending on your location and selected shipping method.
Can I return or exchange my items?
We offer a 14-day return policy for store credit or exchange on most items, provided they are in original condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
Yes, Alana Maria provides a 6-month manufacturing warranty. This covers any production defects but does not include general wear and tear, accidental damage, or tarnishing due to improper care.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and chlorine. Store your jewelry in a cool, dry place and clean gently with a soft polishing cloth.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.